Getting Started
- How do I sign in to The Safety Standard?
- I forgot my password. How do I reset it?
- What is the access code I need when signing up?
- How do I create a new account?
- What languages does the platform support?
Courses & Training
- Can I skip ahead in a course?
- How do I find and start my courses?
- How many attempts do I get to pass the quiz?
- What does the course player look like?
Evaluations & Certifications
- I just finished my theory course. Where is my certificate?
- How do I view a completed evaluation?
- What if I need to evaluate an operator on more than one type of the
- How do I view certificates?
- How do I start a practical evaluation for a learner?
User & Group Management
- How do I view a user’s full profile and courses?
- What are Groups and how do they work?
- How do I add a new user?
- How do I create a new group?
- How do I create a new access code?
Reporting & Compliance
- What types of reports can I create on demand?
- How do I see a user’s quiz results?
- How do I check when a user completed a theory course?
- What reporting tools are available?
- How do I set up the Reporting Overview dashboard?
Troubleshooting
- I went through all the course modules, but I can’t access the quiz. Why?
- What if an operator isn’t showing on the "Ready for Evaluation" list?
- How do I reset a course or recertify a user?
- Why does a user’s course show "In Progress" and not Completed?
- A new user didn’t receive their welcome email. How do I give them access?