What if an operator isn’t showing on the "Ready for Evaluation" list?

The steps to take depend on your role. Instructors should start by confirming access to the user, while Local Admins and Administrators can use the User Management tools directly.

For Instructors:

• Check your access — Go to Reporting > Detailed Reporting > Users tab and search for the operator. If they do not appear there, you do not have access to them. Contact your site administrator or your TSS representative to get access.
• Check theory completion — If you do have access, make sure the operator has finished the theory course. In Reporting > Detailed Reporting > Users, search for the user and click on their course to confirm it is marked as complete.
• Check that the evaluation is assigned — If theory is complete but the operator still does not appear, the evaluation may not have been assigned. Contact your site administrator or TSS representative to assign the correct evaluation groups.

For Local Admins and Administrators:

• Go to the User Management page, search for the operator, and click the eye icon to view their profile
• Confirm that their theory course is marked as complete
• If theory is complete and an evaluation has been assigned but they still do not appear, go back to User Management, click the three-dot menu (⋮), and select "Sync Progress" to refresh their status
• If the operator already completed the evaluation in the past and it was never reset, they may be on the "Completed" tab instead. From there, click the three-dot menu next to their name and select "Reopen Evaluation."