A new user didn’t receive their welcome email. How do I give them access?

If a user does not receive their welcome email, here are two ways to get them set up.

Note: If the user has a company email address, ask their IT department to whitelist info@thesafetystandard.com. Some company email systems block automated messages.

Option 1 — Have them reset their password from the sign-in page:

• Email the user outside of the system with your site link (for example, yourcompany.thesafetystandard.com)
• Tell them to click "Reset Password" on the sign-in page
• Once they create a new password, they can sign in using the Sign In section at the top right of the page

Option 2 — Manually set a password for them:

• Go to the User Management page
• Find the user and click the three-dot menu (⋮) next to their account
• Select "Edit User"
• Type a new password in both password fields
• Click "Submit Form" to save
• Email the user outside of the system with the site link and the password you created