Troubleshooting

• How do I reset a course or recertify a user?
• I finished the course quiz, but my progress is stuck at 50%. Why?
• What if an operator isn’t showing on the "Ready for Evaluation" list?
• What’s the difference between disabling and deleting a user?
• I can’t find a user on my list, but I know they have an account. How can I access their account?
• I’m signed in but I don’t see any courses. How do I get access?
• What if it says the account already exists when I try to add a user?
• A new user didn’t receive their welcome email. How do I give them access?
• Why does a user’s course show "In Progress" and not Completed?
• I went through all the course modules, but I can’t access the quiz. Why?