I can’t find a user on my list, but I know they have an account. How can I access their account?
Applies to: Local Admin
As a Local Admin, you can only see users who are in groups you have access to. If a user is not in a group you can access, they will not appear on your list.
To gain access, contact a full site Administrator or your TSS representative. They can assign the user to one of your groups or give you access to the user's group.